Business phones
Guide Can we keep our existing phone system?
Work through keeping, repairing or replacing your phones, with compatibility and complete costs in view.
Read the guideTelco ConceptsResourcesStraight answers.
Straight answers.
Practical next steps.
Understand your options before making a change to your business phones, internet or network.
Find a guideStart with what you haveKeep it? Repair it?
Keep it? Repair it?
Time for a change?
Work through your current phone system before deciding what comes next.
Read the phone-system guideDecisions made clearer
What are you working through?
Start with the situation your business is facing. Each guide explains what to check and what to discuss with your provider.
Moving premises
Guide Moving premises? Plan the phones and internet together.
Prepare the address, building access, phone numbers and opening-day tests before your move.
Read the guideInternet resilience
Guide What happens when your business internet goes down?
Understand backup internet, application recovery and the limits you should check before an outage.
Read the guideBusiness phones
Guide Keeping your Panasonic phone system when moving to SIP
Keep a working Panasonic system on SIP, prepare the office network and test the new service before the changeover.
Read the guideBusiness phones
Guide NEC SL2100 and SV9100: support, call forwarding and button changes
Support and everyday changes for existing NEC SL2100 and SV9100 systems, including forwarding, buttons and common call problems.
Read the guideBusiness phones
Guide Business phone voicemail: greetings, message handling and when to ask for help
Plan greetings, handle messages and get the right voicemail instructions for your Panasonic, Avaya IP Office or iPECS setup.
Read the guideBusiness phones
Guide iPECS: getting calls to the right person
Agree where transferred calls should go and investigate iPECS call or network problems with your IT provider.
Read the guideBusiness phones
Guide Planning call routing for your business phones
Plan who answers first, who provides cover and what happens when nobody answers or your business is closed.
Read the guideSomething to take with youA working checklist
A working checklist
for your next premises.
Keep the address, equipment, phone numbers and handover in one place. Tick it on screen, or print a copy for your team.
Open the move checklistAvailable to read and print. No email address needed.
From our work · Anonymised example
Connecting a business across several locations
A review of existing equipment, coordinated internet services and secure links between locations.
Read the customer exampleConsider the locations together
- Individual sitesExisting equipment and internet
- Secure network linksAgreed connections between sites
- Business accessCheck the applications you need