Direct Routing
Connect Teams to the phone network through certified session border controllers (SBCs), which manage the calling connection, with a choice of carrier.
Business phones
Microsoft Teams Calling
Make and receive business phone calls in Microsoft Teams. We connect Teams to the phone network using Direct Routing, help you keep your numbers and set up call rules and reporting.
Get in touch
Free initial phone discussion. Support hours and charges.
Why Teams Calling with us
Policies and compliance
Dial plans, 000 emergency routing policies and retention controls.
Hybrid flexibility
Some staff can use Teams while others use your existing phone system and desk phones, with calls routed between them.
Devices
Teams-certified desk phones and headsets, or the Teams calling app on its own.
How we set it up
- 1
SBC and domains
Set up the connection to the phone network, verify your domains and configure calling.
- 2
Policies
Dial plans, emergency routing, number normalisation and caller ID.
- 3
Numbers
Port or assign numbers, enable users and set voicemail policies.
- 4
Cutover and training
Pilot group first, then a staged rollout with user guides.
Common questions
Can we keep our existing numbers?
Yes. We port and map your numbers, stage the cutover and test live calls.
Do we need specific Microsoft licences?
Staff using this service need Teams Phone licences. We will check the licences needed for your Microsoft 365 setup.
Can Teams work alongside our existing phone system?
Yes. We set up calling rules so staff on Teams and your existing phone system can call each other and use the right outgoing numbers.
How are emergency (000) calls handled?
We set up location and emergency routing policies for Australian numbering and test them before go-live.