Contact us
Let’s start with what you need help with.
Monday–Friday, 9am–5pm (Sydney local time), excluding NSW public holidays.
We aim to reply the same business day. Enquiries received late in the day or outside office hours are usually answered the next business day.
Urgent help and how charges workPrefer to call? (02) 8709 8999
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You can also call (02) 8709 8999.
Support hours and charges
Office hours and enquiry replies
Monday–Friday, 9am–5pm (Sydney local time), excluding NSW public holidays.
We aim to reply the same business day. Enquiries received late in the day or outside office hours are usually answered the next business day.
Urgent help for existing customers
All existing customers can request urgent assistance during evenings, weekends and public holidays using the contact details shared privately with them. We do our best to help, subject to staff availability.
Paid after-hours support by agreement
If you need a set response outside office hours, we can agree a paid after-hours support arrangement, with the response time set out in your agreement.
What is free and what is chargeable?
The initial phone discussion to understand your problem is free.
- Remote troubleshooting is chargeable and billed in 30-minute increments.
- Call-out fees apply for on-site visits and include the first 30 minutes on site. Additional labour is charged in 30-minute increments.
We confirm the scope and costs and get your agreement before paid work starts. Service-specific support arrangements are set out in your quote.
Service terms before you agree
SIP trunks and cloud phone systems are available month-to-month. For other services, any minimum term is set out in writing in your quote before you agree.